Data Analyst
4 weeks ago
About the Role
We are seeking a dynamic Data Analyst to join our Fraud and Scam Operations team within the Customer Solutions team at Westpac Group. As a Data Analyst, your primary goal is to help the teams within FSO best utilise and understand their data.
Key Responsibilities
- Collect and analyze data intuitively with minimal guidance, using intelligence techniques to draw conclusions and report findings clearly to stakeholders.
- Identify improvement opportunities in detection and analysis, recognize fraud trends, and enhance team processes through proactive intelligence support.
- Engage with stakeholders to share insights, represent team outputs and partner on intelligence matters for strategic and tactical alignment.
- Actively contribute to the identification and implementation of process improvements, which deliver better business outcomes including an improved customer experience.
- Accountability for the accuracy and effectiveness of the process management documentation for all functional tasks within the team.
What You'll Need
- The ability to obtain, process and provide insights into large datasets.
- Strong SQL skills.
- Proficiency in Tableau, Power BI, or equivalent data visualization tools.
- Knowledge of Microsoft Power Platform, VBA, and Excel.
- Experience with Confluence, JIRA, and Bitbucket.
- Critical and analytical thinking.
- Strong interpersonal and communication skills (written and verbal).
- Structured work environment adaptability.
- Open to challenges and supporting business activities.
About Westpac Group
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac Group, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
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