Digital Solutions Consultant

3 days ago


Canberra, ACT, Australia Cisco Full time

Role Overview

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We are seeking a highly skilled Digital Solutions Consultant to join our team. As a key member of our Customer Experience (CX) team, you will play a crucial role in helping our customers successfully adopt and utilize Cisco technologies.

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About the Role

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As a Digital Solutions Consultant, you will be responsible for driving software utilization and value realization, leading to customer renewals and business growth. You will work closely with customers to understand their challenges and objectives, and collaborate with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.

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You will act as a technology advocate, providing feedback to Cisco's product teams for development and enhancements, and staying current with the latest Cisco technologies, competitive landscape, and industry trends.

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Key Responsibilities

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  • Develop and implement Technical Adoption Plans that lead to software outcomes and optimize Return on Investment;">
  • Drive software utilization and value realization, leading to customer renewals and business growth;">
  • Proactively handle renewal risks, demonstrating insights to increase customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding;">
  • Build strong relationships with customer partners to understand their challenges and objectives;">
  • Collaborate with cross-functional teams focused on technology service delivery and software adoption leveraging data-driven insights to create a seamless customer experience.">
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Requirements

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To be successful in this role, you will need:

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  • 7+ years experience in the technology industry​;">
  • Advanced understanding of IT/ Infrastructure & Software​;">
  • Confirmed ability to drive continuous software value through use cases​;">
  • Proven experience in a related function with direct customer advocacy and engagement in post sales or professional services function​;">
  • NV1 or NV2 clearance (preferred) for consulting with our customers.">
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Why This Role?

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This is an exceptional opportunity to join Cisco's Customer Experience (CX) team and be part of an exciting transformation. We're reshaping our CX Operating Model to deliver more personalized, proactive, and predictive interactions. As a key player in this journey, you will focus on value creation for customers across the whole portfolio of products, software, and services.

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You will help customers maximize the value of their Cisco technology investments. Your role will be crucial in fostering deep trust and building lasting relationships with our customers.

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About Us

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Cisco is a global leader in technology and innovation. We're committed to simplifying the digital world and bringing people closer together. Our culture values diversity, empowerment, and growth, and we're passionate about making a difference in the lives of our customers and employees.

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Estimated Salary Range: AU$120,000 - AU$180,000 per annum



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