APAC Lead, Order Management, e-commerce Specialist

2 weeks ago

Brisbane, Queensland, Australia Amazon Full time

About the Role

We are seeking an experienced APAC Lead, Order Management to join our team at Amazon. As a key member of our Order Management team, you will be responsible for executing and maintaining our customer and partner order management processes in the APAC region.

Key Responsibilities

  • Manage and track Order Management tasks for all APAC region partners
  • Partner with the International Expansion team to launch and manage international Order Management processes and tasks
  • Partner with ISPs to manage orders and field questions about all things billing, logistics, and returns
  • Meet with partners regularly to plan shipments and support forecasting
  • Partner with our Logistics and Supply Chain partners to ensure accurate and efficient order processing for all APAC partners
  • Monitor orders and plan shipment schedules with our Supply Chain and Partner Success teams
  • Be a knowledge and task resource for the company for all things Order Management
  • Build new and improve existing Order Management processes and tools
  • Help write and maintain documentation for all of Amazon's Order Management processes
  • Ensure SLAs are met for all of our customers' orders and troubleshoot systems issues

Requirements

  • Has 5+ years experience working in an e-commerce or logistics environment focused on orders and billing
  • Is a fantastic communicator — both written and verbal — and is comfortable collaborating with internal stakeholders, end customers, vendors, and B2B partners
  • Is experienced with Excel and/or Google Sheets
  • Is experienced with NetSuite, Shopify, Jira, or similar logistics, order management, and project management tools
  • Is experienced with making important decisions

Preferred Qualifications

  • Has strong organizational and project management skills
  • Is curious about, or has experience in building and managing automated workflows
  • Has a track record of successful cross-functional operations, and an ability to collaborate closely with different teams to deliver highly integrated customer communications

About Amazon

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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