Dispute Resolution Specialist

1 week ago

Darwin city centre, Northern Territory, Australia Allianz Australia Full time
About the Role

We are seeking a highly skilled Dispute Resolution Specialist to join our team at Allianz Australia. As a key member of our organization, you will be responsible for resolving customer complaints in a professional and empathetic manner.

Key Responsibilities
  • Resolve customer complaints in accordance with external dispute guidelines, policies, and procedures.
  • Communicate with customers to understand their concerns and provide updates in line with agreed timeframes.
  • Collaborate with internal stakeholders to ensure complaints are handled in accordance with company policies and regulatory requirements.
  • Develop and implement solutions to resolve customer complaints, including compensation, corrective actions, and process improvements.
  • Monitor and meet key performance indicators related to complaint resolution.
Requirements
  • Extensive experience in external dispute resolution within the General Insurance industry.
  • At least 12 months experience working with AFCA (Australian Financial Complaints Authority) in General Insurance complaints.
  • Ability to have difficult conversations and find suitable solutions for complex complaints.
  • Strong analytical skills and ability to review information and apply to detailed written responses.
  • Excellent verbal and written communication skills, including negotiation.
About Allianz Australia

Allianz Australia is a leading insurance and asset management company that values diversity and inclusion. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success.

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