Airport Customer Experience Lead

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $160,000 - $190,000

Delivering exceptional customer experiences is at the heart of our operation. We're constantly challenging ourselves to reimagine and improve our service, working to connect and build trust with every interaction.

About the Role

This leadership opportunity will see you take on a dynamic and rewarding challenge as an Airport Customer Experience Manager. Your role will be responsible for delivering the Airport Customer Service Experience through the optimisation of safety, on-time performance, employee performance, and regulatory requirements.

  • Developing a high-performing team and fostering an engaged workforce
  • Managing individual and team performance against relevant performance criteria
  • Providing project management leadership to support key change and corporate initiatives within the Customer Service business

We're looking for someone with highly developed people leadership skills, including performance management, coaching, mentoring, and development. Strong analytical and problem-solving skills are also essential, along with excellent written and verbal communication skills.

Requirements

To succeed in this role, you'll need:

  • Highly developed people leadership skills, including performance management, coaching, mentoring, and development
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills
  • Ability to use discretion and maintain confidentiality
  • Highest standards of personal presentation and professional conduct
  • Demonstrated commitment to customer service excellence and continuous improvement philosophy
  • Commercially focused with the ability to correctly assess the impact of decisions on business outcomes
Benefits

We offer a range of benefits that extend well beyond travel, including:

  • Heavily discounted air travel within Australia and across the globe
  • Flexible leave options, including 14 weeks paid parental leave
  • Access to thousands of rewards through our partnerships
  • Salary packaging program, including motor vehicles and eligible portable electronic devices
About Us

We're a team that values creativity and passion, where we work together to achieve great things. Our people come from diverse backgrounds, bringing their unique perspectives and ideas to help us deliver successfully. We prioritize the growth and development of our employees, offering on-the-job training, coaching, and formal training opportunities.

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