Freight Operations Professional

2 days ago

Melbourne, Victoria, Australia beBeeOperational Full time $60,000 - $100,000
Job Overview
As a Freight Operations Coordinator, you will be responsible for managing end-to-end freight forwarding operations. This includes processing and coordinating all confirmed sales orders with accuracy and speed, providing exceptional customer service through proactive communication and operational excellence.

Main Responsibilities
  • Proactively manage the entire shipment process from booking to job closure, ensuring compliance with all procedures and standards.
  • Coordinate and process sales orders with precision and speed, ensuring timely and accurate execution of shipments as per confirmed bookings.
  • Coordinate with carriers, agents, and shippers based on the type of import or export shipment.
  • Evaluate special instructions and utilize appropriate methods for each shipment.

Customer Interaction and Service Excellence
  • Maintain regular communication with customers to provide status updates, respond to inquiries, and address any issues promptly.
  • Build rapport and trust with customers by maintaining detailed customer profiles, managing pricing/quote inquiries, handling disputes and claims, and resolving complaints effectively.
  • Ensure that services are delivered as promised and inform customers of any deviations or issues impacting their shipments.

Team Collaboration and Productivity Management
  • Oversee daily shipment monitoring efforts to ensure productivity meets departmental and company standards.
  • Facilitate problem-solving and foster collaboration within the team to achieve productivity goals.

Compliance and Documentation
  • Ensure all shipment documentation is accurate and complete, complying with regulations and policies.
  • Accurately input all shipment-related data into the ERP system.

Key Performance Indicators (KPIs)
  • Timeliness: Ensure all shipments are processed and delivered within agreed timelines.
  • Accuracy: Maintain high accuracy in documentation, order processing, and data entry.
  • Customer Satisfaction: Achieve high customer satisfaction scores through effective communication and reliable service.
  • Productivity: Meet or exceed departmental productivity standards.

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