Study Planner Professional

11 hours ago

Melbourne, Victoria, Australia beBeeCareer Full time $100,000 - $120,000

About the Role

Providing expert advice on course enrolment and study planning is a key responsibility of this role. Reporting to the Enrolment Specialist, Coordinator, you will serve as a vital link between students, academic staff, and teaching teams.

This position involves supporting students throughout their studies with accurate, timely, and friendly advice, playing a significant role in their overall experience at Swinburne. While general course enquiries are handled by studentHQ, more complex matters will be referred to you. You will need to develop in-depth knowledge of course structures, study plans, and award requirements, and build strong relationships with academic staff.

The role also involves collaborating with staff at studentHQ to share specialist knowledge and build broader course understanding. Flexibility to work across Student Administration is required to meet operational needs and support professional development.

  • You will need to possess exceptional communication skills and be able to provide clear guidance to students on course options and eligibility criteria.
  • Strong analytical skills are essential for evaluating student cases and providing recommendations to inform decision-making.
  • A high level of accuracy and attention to detail is necessary for ensuring that all interactions with students are consistent and compliant with university policies.

This is an excellent opportunity for someone who is passionate about education and committed to delivering exceptional customer service. If you have a keen interest in course administration and are looking for a challenging role that will allow you to make a real difference, then we encourage you to apply.

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