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Client Relationship Manager

2 months ago

Darwin, Northern Territory, Australia Everi Pty Full time

About Everi Pty

Everi Pty is a leader in the digital entertainment sector, integrating multiple successful online gaming brands to create one of the foremost online gaming conglomerates globally. Our mission is to revolutionize gaming by being a reliable source of entertainment that positively impacts society. We aim for zero revenue from harmful gaming practices.

Our diverse team of over 2000 professionals hails from more than 70 nationalities. At Everi, you will be part of a collaborative and inclusive environment that prioritizes your well-being. We value a healthy work-life balance and offer a comprehensive benefits package, including an annual bonus linked to both company and individual performance.

The Role

The Client Relationship Manager will oversee a portfolio of High Net Worth clients within the Australian market. The ideal candidate will possess native-level English proficiency and will focus on fostering relationships with affluent clients, enhancing their loyalty, and delivering a personalized and rewarding experience sustainably. This position is integral to the success and expansion of our premium service offerings and will collaborate closely with the Customer Engagement Manager.

This is a full-time position requiring availability from Tuesday to Saturday, with flexible working hours as needed.

Key Responsibilities
  1. Manage and nurture the portfolio of clients, building robust relationships to enhance loyalty, retention, and lifetime value while maintaining sustainable gaming habits.
  2. Train and develop Supervisors to support High Net Worth clients, ensuring extended coverage.
  3. Monitor individual client performance and ensure appropriate rewards are provided in line with business objectives.
  4. Address day-to-day client inquiries and concerns, proactively engaging with clients at various stages of their lifecycle to drive growth.
  5. Analyze market performance and respond to emerging trends.
  6. Initiate campaigns aimed at stimulating activity among High Net Worth clients, ensuring timely execution and thorough reporting of results.
  7. Identify potential new High Net Worth clients and facilitate their onboarding.
  8. Collaborate with the Customer Engagement Manager to plan and execute exclusive events and coordinate client gifts.
  9. Maintain a focus on player sustainability and act as an ambassador for responsible gaming.
  10. Work closely with Customer Engagement, Player Sustainability, Payments, and Customer Support teams to ensure a safe and enjoyable gaming experience.
  11. Contribute to business success by representing the voice of high-value clients and providing innovative feedback.
  12. Assist the Customer Engagement Manager with administrative tasks, including managing purchase orders and tracking expenses.
Required Qualifications
  1. Experience in a customer service-oriented role.
  2. Exceptional interpersonal skills with the ability to build strong client relationships.
  3. Strong commercial awareness, including understanding ROI and analytical skills.
  4. Excellent organizational, planning, and prioritization abilities, with a keen attention to detail.
  5. Outstanding written and verbal communication skills in English.
  6. A genuine commitment to delivering world-class service to our esteemed clients.
  7. Professional appearance and willingness to travel and work outside standard hours as necessary.
  8. Experience in the online gaming industry is preferred.
Our Work Culture

At Everi, we embrace a hybrid work model. We believe that a career is a journey, not a race. One of the advantages of being part of our organization is that we value you as an individual. Our hybrid environment allows you to focus on your objectives and responsibilities while enabling you to self-organize for optimal productivity.

Application Process

To express your interest, please complete the online application form. Include your CV and a cover letter detailing your motivation for applying and your salary expectations. Everi is an equal opportunity employer dedicated to fostering a diverse workforce and an inclusive culture. We oppose all forms of workplace discrimination and strive to create equal opportunities for all applicants.