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Careers in Family Support

3 weeks ago

Toowoomba, Queensland, Australia beBee Careers Full time

Family Services Advisor

The role of Family Services Advisor is an opportunity to make a meaningful difference in the lives of families. Working directly with the community, you will respond to incoming inquiries and provide tailored solutions that meet customer needs.

This position requires empathy and the ability to listen sensitively, as well as a focus on results-driven outcomes. If you have a background in customer service and sales, and are looking for a role that combines your experience with heart, this could be the ideal opportunity.

You will work closely with customers to understand their needs and preferences, providing personalized support and guidance throughout the process. This requires excellent communication skills, as well as the ability to build rapport and trust with customers in an honest and ethical manner.

In addition to providing exceptional customer service, you will also be responsible for prioritizing and managing multiple tasks and responsibilities. This includes maintaining confidentiality and discretion when dealing with sensitive information, as well as adhering to high standards of professionalism and integrity.

The benefits of this role include the opportunity to work in a dynamic and supportive team environment, where you can develop new skills and knowledge, and contribute to making a positive impact in the community.

This role is ideal for someone who is passionate about delivering exceptional customer experiences, and who is committed to providing care and support to families in need. If you are motivated by the prospect of working in a role that makes a real difference, this could be the perfect opportunity for you.

  • Previous sales experience in a service-driven organisation working towards KPI's and targets.
  • A focus on customer service and collaborative business relationships.
  • Ability to build rapport and trust with customers in an honest and ethical manner.
  • Resilience is a MUST - we want candidates who are focused, committed, and passionate.
  • Ability to prioritize and multi-task while working with a busy schedule.
  • Ability to maintain confidentiality and discretion.
  • High attention to detail.

Benefits of Joining Our Team:

We offer a range of benefits to support your career growth and personal well-being, including:

  • Reward and recognition programs.
  • Tailored induction and training programs.
  • Well-designed and fitted-out locations with the latest facilities to assist in providing an exceptional client family experience.