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Technical Support Technician

3 weeks ago

Clayton South, Victoria, Australia beBee Careers Full time

This is a unique opportunity to join a stable and profitable company that values its employees and offers a range of benefits and career development opportunities.

As a Field Service Technician, you will be responsible for attending to service, fault-finding, and breakdown requests primarily on hydraulic systems across various industrial applications.

  • Key Responsibilities:

  • Respond to external service calls and breakdown requests in a timely and professional manner.

  • Perform installation and commissioning on large-scale hydraulic projects.

  • Investigate system requirements and deliver proactive solutions for faults, maintenance, or modernisation.

  • Conduct thorough fault diagnosis, system testing, and detailed product analysis.

  • Carry out hydraulic testing and system troubleshooting on customer sites.

  • Manage the sourcing and installation of components, perform system tests, and identify any additional repair needs or spare parts opportunities.

  • Ensure all customer interactions are handled with discretion and confidentiality.

  • Prepare and follow up on service quotations in collaboration with internal teams.

  • Accurately upload and manage all relevant service documentation, including vendor quotes, delivery dockets, service reports, and related records.

  • Maintain high standards of quality control through comprehensive documentation of test results, installations, and customer handover material.

  • Conduct on-site inspections, repairs, and testing of hydraulic equipment and associated components.

  • Foster strong relationships with customers through regular communication and offering tailored service solutions.