Sales Consultant

2 days ago

Brisbane, Queensland, Australia beBeeLuxury Full time $90,000 - $120,000

Looking for a challenging role in sales, where you can utilise your passion for luxury vehicles and exceptional customer service skills?

About the Role

We are seeking an experienced automotive sales consultant to join our team at a newly established Cadillac Experience Centre. As a key member of our team, you will play a pivotal role in representing and expanding Cadillac's presence in Australia and New Zealand.

This is an exciting opportunity to be part of a growing brand, with a unique chance to work directly with consumers on creative and experiential projects. You will have the ability to drive sales of Cadillac EVs by delivering a confident, no-pressure customer experience from initial contact through to post-sale support.

Responsibilities

  • Greet all visitors warmly and assess their needs and preferences with confidence and no pressure.

  • Provide detailed information about Cadillac product offerings, including features, options, specifications, performance, and technology.

  • P present vehicle features, advantages, and capabilities to potential buyers.

  • Conduct comprehensive vehicle demonstrations, including test drives.

  • Assist customers in selecting the right vehicle based on their requirements and budget.

  • Build and maintain strong relationships with customers throughout the sales process and provide ongoing support.

  • Act as the primary point of contact for potential customers, addressing inquiries and resolving issues promptly.

  • Participate in Cadillac training programs to enhance product knowledge, customer experience, and sales performance.

  • Maintain accurate records of all customer interactions and sales transactions within the Cadillac Core customer management system.

  • Provide exceptional customer service at every touchpoint, aiming to exceed customer expectations.

  • Always represent Cadillac in a professional and positive way.

  • Stay updated on industry trends, competitor offerings, and Cadillac product updates.

  • Take initiative to improve sales skills and customer experience techniques through ongoing training and personal development.

  • Work with leadership and other departments, such as finance, service, distribution, and marketing, to deliver a seamless sales and customer experience.

Requirements

  • Demonstrated experience in achieving sales targets and delivering exceptional customer experience.

  • Strong understanding of vehicle features, specifications, and technology.

  • Passion for customer experience along with a demonstrated ability to build and maintain customer relationships.

  • Experience conducting vehicle demonstrations and test drives.

  • Familiarity with sales processes, including price/value presentation, finance, and other sales-related paperwork.

  • Proficiency in using digital customer relationship management (CRM) systems.

  • Excellent communication and interpersonal skills.

  • Ability to stay updated on industry trends and competitor offerings.

  • Strong problem-solving skills and proactive approach to customer service.

What We Offer

  • Rostered Day Off per month

  • A unique opportunity to join our new Cadillac Experience Centre.

  • Be part of our vision; a world with zero crashes, zero emissions, and zero congestion.

  • Excellent team culture.

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