Technical Support Specialist

2 weeks ago

Canberra, ACT, Australia beBee Careers Full time

**Job Description:**

We are seeking a highly skilled and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to end-users, troubleshooting and resolving technical issues, and ensuring customer satisfaction.

Key Responsibilities:

  • Provide technical support to end-users via phone, email, or in-person
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
  • Evaluate and escalate complex issues to appropriate IT personnel
  • Document and track all support requests and resolutions in a ticketing system
  • Ensure timely resolution of all support requests and follow-up with end-users to ensure customer satisfaction
  • Assist with the installation, configuration, and maintenance of hardware and software
  • Provide training and support to end-users on IT systems and applications
  • Participate in IT projects and initiatives as required

Requirements and Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Some experience in a technical support / customer service role such as service desk, desktop support
  • Knowledge of Windows operating systems, Microsoft Office Suite, and network connectivity would be advantageous
  • ITSM experience such as ServiceNow
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • ITIL certification is a plus

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