Housing and Guest Services Coordinator
4 weeks ago
Purpose
As a key member of the Housekeeping department at Mantra on Queen, you will be responsible for ensuring the cleanliness and comfort of our guests. Your dedication to delivering exceptional service will be pivotal in creating a positive experience for our guests.
Primary Responsibilities
- Thoroughly clean all sections of the guest rooms, including changing linens, cleaning bathrooms, and wiping down surfaces
- Maintain and restock housekeeping trolleys, ensuring they remain organized and well-equipped
- Utilize cleaning materials efficiently and adhere to safety protocols to create a secure environment
- Respect guest privacy and security, upholding our commitment to their comfort
- Report maintenance issues promptly, demonstrating your dedication to a flawless experience
Requirements and Skills
- Previous experience in a similar role is highly advantageous
- Excellent communication skills, with the ability to engage guests and colleagues in a warm and welcoming manner
- An eye for detail and the ability to work efficiently, managing your time effectively and taking pride in your tasks
- Ability to navigate between rooms, which may involve using internal and external staircases and open pathways
- A collaborative mindset, with a willingness to work with colleagues from diverse backgrounds
- Reliable transportation and flexibility to work a variety of shifts, including weekends and public holidays
Benefits
- ALL Heartist Membership - Enjoy discounts on accommodation and food and beverage worldwide
- Family and Friends Discounts - Access a range of benefits, including accommodation, services, and events, for those who matter most
- Accor Live Limitless (ALL) Loyalty Program - Earn status and reward points on your worldwide stays
- Learn Your Way - Support your career development with access to industry-leading training platforms, Accor Academy and Typsy
- Build Your Network - Connect with over 300,000 Accor professionals globally, sharing your passion for hospitality
- Worldwide Opportunities - Join a world-leading hotel operator, with over 400 hotels in the Pacific and more than 5,000 across 110 countries
Accor welcomes you as you are
We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.
Everyone has a story and we want to learn yours
We invite you to apply.
Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
Learn more about Accor - Follow ALL-Accor Live Limitless @all.pacific
Work your way across the Pacific and find other opportunities - www.jobsataccor.com.au
To see what our team are up to connect with us at @KeepUpWithAccor on Instagram, Accor Careers Pacific on Facebook and LinkedIn.
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