Frontend Experience Specialist
5 days ago
We are seeking an experienced User Experience Support Specialist to join our high-performing team. This role will involve working with customers across various industries, solving complex frontend and usability issues, providing technical guidance to administrators and developers, and ensuring users receive the best possible experience from our platform.
Key Responsibilities:- Investigate and resolve intricate frontend and UX problems impacting customers
- Analyse and debug dynamic web components (JavaScript, AJAX, CSS, XML, HTML)
- Collaborate with admins, developers, and internal engineering teams to resolve problems
- Apply structured troubleshooting and ITIL practices to incident resolution
- Contribute knowledge articles and insights to enhance customer experience
- 2–4 years' experience in technical support, web support, or application support
- Strong knowledge of web technologies: HTML, CSS, JavaScript, XML, AJAX
- Experience with frameworks such as AngularJS or Jelly
- Knowledgeable in relational databases (MySQL, Oracle)
- Excellent communication skills for both technical and business users
- Strong analytical and problem-solving mindset
- Programming knowledge (Java or similar)
- Familiarity with Linux/UNIX environments
- Experience with performance tuning or escalation management
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