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Customer Experience Manager

2 months ago

Mount Coolum, Australia Dan Murphy's Full time
Unlock Your Potential as a Customer Experience Manager

At Dan Murphy's, we're on a mission to create unforgettable customer experiences that drive loyalty and revenue growth. As a Customer Experience Manager, you'll be the driving force behind this vision, leading a high-performing team to deliver exceptional service and inspire a sense of community in our stores.

Key Responsibilities:

  • Lead and motivate your team to deliver world-class customer experiences, fostering a culture of engagement and empowerment.
  • Develop and implement strategies to drive customer loyalty, retention, and revenue growth.
  • Collaborate with cross-functional teams to ensure seamless execution of in-store experiences and merchandising initiatives.
  • Coach and mentor team members to enhance their skills and knowledge, empowering them to take ownership of their roles.
  • Build strong relationships with customers, understanding their needs and preferences to inform business decisions.

About You:

  • You're a passionate people leader with a track record of driving results through exceptional customer service and team leadership.
  • You're a strategic thinker with a keen eye for detail, able to analyze data and make informed decisions.
  • You're a collaborative and adaptable individual, comfortable working in a fast-paced environment.
  • You're a natural communicator, able to inspire and motivate others through your words and actions.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development within Dan Murphy's and the Endeavour Group network.
  • A dynamic and supportive work environment that encourages creativity and innovation.
  • Access to exclusive discounts and perks, including an employee assistance program and wellbeing support.

We're looking for a talented and motivated individual to join our team as a Customer Experience Manager. If you're passionate about delivering exceptional customer experiences and leading high-performing teams, we'd love to hear from you.