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Hype Store Manager

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Townsville, Queensland, Australia HYPE DC Pty Limited Full time
About the Role

We are seeking a highly skilled and experienced Store Manager to join our retail store leadership team at Hype DC. As a Store Manager, you will play a critical role in delivering and executing the brand vision, establishing a high-performance culture within your store, creating memorable experiences for our customers, and achieving operational excellence.

Key Responsibilities
  1. Team Leadership: You will be responsible for creating a WORLD CLASS team and a MAGICAL VIBE within your store. This includes recruiting, selecting, and onboarding new team members, as well as providing coaching, support, and feedback to drive results.
  2. Financial Performance: As a Store Manager, you will be required to drive our financial sales goals and metrics, ensuring that your store shows up as best in class through Visual Merchandising excellence.
  3. Brand Vision and Strategy: You will be responsible for delivering on the brand vision and strategy, ensuring that our customer is at the core of our everyday business decisions, and we provide MEMORABLE experiences 100% of the time.
  4. Customer Experience: You will be responsible for creating a people-first culture and environment by empowering and developing talent within your team, ensuring that our stores are not only a FUN but safe place for our customers and team.
  5. Omni-Channel Experience: You will be responsible for delivering a seamless omni-channel experience to our consumer in-store through preparation of online orders.
Benefits and Culture
  1. Leadership Development: Hype DC is committed to developing and nurturing business leaders. As a Store Manager, you will have access to career training opportunities through our monthly Leaders Workshops and eligibility to enroll in AG-UNI (national accredited certification).
  2. Future Leaders Program: We offer a Future Leaders program designed to prepare store managers for Multi-site / Area Management roles. Training includes how to conduct store visits, managing wages, P&L contribution report, recruitment, people management, etc.
  3. Employee Benefits: We empower our team, and as our biggest brand ambassadors, we provide opportunities to be involved in marketing campaigns, content creation & social media promotional activity.
  4. Work-Life Balance: We offer a Tuesday-Saturday roster – two consecutive days off in a row to maintain a healthy work-life balance.
  5. Generous Bonus and Incentive Scheme: We offer a generous bonus and incentive scheme to recognize and reward outstanding performance.
  6. Employee Benefits Program: We offer access to our 'Employee Benefits' program which includes discounted Gym Memberships & Health Insurance packages.
  7. Discounts and Perks: We offer 40% off Accent Group brands | Hype DC, Skechers, Dr. Martens, Vans & many more.
Requirements
  1. Team Player: You will be a team player who is on the hunt for excellence across Sales, Operations, & Loss Prevention.
  2. Experience and Passion: You will have experience and authentic passion for delivering best-in-class memorable experiences.
  3. Coaching and Leadership: You will be a coach who can motivate, inspire, and level up a large team of brand ambassadors.
  4. Retail Experience: You will have Retail Store Manager experience in a fast-paced environment.
  5. Drive and Motivation: You will be a motivated & driven 'Make it Happen' attitude.
  6. Strategic Thinking: You will have the ability to think strategically to identify missed opportunities and have a proven track record in driving sales and KPIs.
  7. Roster Management: You will have experience in effectively managing rosters and achieving wage control.