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IT Infrastructure Technical Lead

1 week ago

Sydney, New South Wales, Australia Zone IT Solutions Full time

Zone IT Solutions is seeking a talented Voice Engineer with expertise in Avaya systems to join our team. As an Avaya specialist, you will play a critical role in designing, implementing, and managing Avaya-based voice communication systems.

Key aspects of the role include:

  • Design, configure, and deploy Avaya Aura Communication Manager and Avaya Aura Session Manager
  • Manage and troubleshoot Avaya voice network issues and outages
  • Collaborate with cross-functional teams to gather requirements and provide technical solutions
  • Perform system upgrades and migrations on Avaya platforms
  • Maintain documentation and diagrams of Avaya voice network infrastructure

To succeed in this position, you will need:

  • Proven experience as a Voice Engineer with expertise in Avaya systems
  • Extensive knowledge of Avaya Aura Communication Manager, Avaya Aura Session Manager, and other Avaya products
  • Strong understanding of VoIP protocols and SIP trunking
  • Experience in network troubleshooting and performance tuning
  • Excellent communication and teamwork skills
  • Relevant certifications in Avaya platforms (e.g., Avaya ACSS) is preferred