Operations Manager
2 weeks ago
At Ventia, we are seeking an experienced Operations Manager to lead our dispatch/helpdesk teams in ensuring performance of key service levels across multiple 24/7 national and state-based projects.
About The Role
- We require a proactive leader who can ensure timely deployment of resources to meet conflicting priorities.
- The ideal candidate will have a sound understanding of the operations and maintenance environment in telecommunications or utility industry.
- They will possess excellent stakeholder engagement skills and be proficient in MS Office suite and internal reporting software.
Key Responsibilities:
- Leadership and direction to dispatch/helpdesk teams on a daily basis.
- Proactive jeopardy management of work orders to ensure service level agreements are met.
- Leading and mentoring Dispatch/Helpdesk positions with active input and involvement with culture and engagement.
- Client facing and liaison with clients for general day-to-day and ad-hoc requests.
About You
- Ideal candidate will have a minimum 2 years' experience in a leadership role.
- Excellent communication and interpersonal skills.
- Able to implement process and procedures through effective change management.
What We Offer
A competitive salary around $120,000 per annum, career growth opportunities, discounts on health insurance, banking, flights & accommodation, car hire, car leasing and more. Not only do we offer a great compensation package, but we also value diversity and inclusion, providing equal opportunities for individuals from all backgrounds.
How to Apply
Select "Apply Now" to submit your application.
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