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IT Support Agent

3 weeks ago

Canberra, ACT, Australia beBeeTechnical Full time $70,000 - $85,000

Job Overview:

We are seeking a proactive and technically savvy support agent to join our team.

  • Provide fast, efficient and friendly customer service for software, hardware and network operations difficulties.

  • Lead, mentor and train service desk staff to achieve high levels of technical expertise.

  • Manage time and workload to meet predetermined service levels and maintain data accuracy in contact management systems.

  • Respond to and resolve customer requests, accurately document calls and incidents, and assign tasks to the correct support group.

  • Perform diagnostics to initiate problem management workflow process and provide clients with reference numbers for their incident/request.

  • Understand various media sources that interface with the Service Desk and provide multiple clients with customer service professionalism and insight.

  • Flexible to work in 24/7 environment and requires being able to work on a rotating shift roster including nights and weekends.

Requirements:

  • Active NV1 Security Clearance is required. And the ability to obtain NV2 Security Clearance is required.

  • Must be an Australian Citizen.

  • Applicants with customer service experience preferred.

  • 1 year of IT Service desk experience.

  • Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology is desirable.

About Us:

We pride ourselves on being an equal opportunity employer and consider all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

If you are unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, please contact us to discuss a request for reasonable accommodation.