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Customer Service and Claims Manager
1 week ago
- Exceptional Customer Service: The primary contact for property loss claims, guiding customers through policy entitlements and claims processes.
- Empathetic Support: Proactively address customer needs, building trusted relationships and balancing customer and business outcomes.
- Claims Management: Set strategies, collaborate with stakeholders, and manage claims costs while ensuring timely, quality outcomes.
- Risk & Compliance: Identify and mitigate risks, ensuring adherence to policies, regulations, and the General Insurance Code of Practice.
- Continuous Improvement: Contribute to process improvements, support team development, and ensure financial compliance with policy scope and authority limits.
