Clinical Scheduling Professional

5 days ago

Perth, Western Australia beBeeScheduling Full time $60,000 - $80,000
Clinical Scheduler Position

We are seeking a skilled Clinical Scheduler to join our team in Perth CBD, Inner & Western Suburbs.

The Role

As a Clinical Scheduler, you will play a vital role in coordinating care for Home Care clients. You will be responsible for triaging clinical referrals and efficiently scheduling Clinical & Allied Health staff/contractors to provide essential services. With a strong focus on customer service, you will be the crucial link between clients, Client Service Managers, and CHSP Service Coordinators—ensuring seamless communication and positive client outcomes.

You will have advanced-level administrative skills and an unwavering commitment to superior customer service delivery. Ideally, you would have more than 1 year of experience as a scheduler. Experience with client management systems such as Comcare/and or E-case is desirable.

  • Evidence of COVID-19 and Current Flu vaccinations per Amana Living policies
  • Ability to obtain a National Police Clearance
  • Successful completion of pre-employment form and reference checks
  • Excellent organisational and time management skills
  • Willingness to attend a paid 5-day induction at our Rivervale Training Institute

Job Responsibilities:

Scheduling:

  • Efficiently coordinate and roster clinical and allied health services, ensuring client needs are met while optimizing team rosters to achieve KPIs.
  • Schedule services in alignment with staff availability and location to minimize travel time and maximize efficiency.
  • Manage unplanned leave by promptly reallocating services and communicating any changes effectively to clients and staff.

Administration:

  • Maintain accurate and up-to-date records in the Client Management System, ensuring staff and client details reflect current availability.
  • Triage incoming referrals, assessing urgency and required services to ensure timely and appropriate scheduling.
  • Ensure clinical service time is accurately charged to clients' packages or accounts.

Customer Service & Relationship Management:

  • Maximize the utilization of internal Clinical & Allied Health teams while maintaining strong partnerships with external providers for seamless service delivery.
  • Provide exceptional customer service, ensuring the needs of Home Care clients and staff are met with professionalism and care.

Benefits:

  • Competitive rates
  • Salary packaging benefits up to $18,550
  • Continued superannuation contribution for employees who are on paid parental leave
  • Health and wellbeing programs and more
  • Ongoing training and development to keep your skills growing.
  • Access to our Employee Assistance Program

About Us:

We value diversity and welcome applicants from all backgrounds. Join us in making a difference.

Application Information:

No expression of interest currently available

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