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Service Delivery Manager
1 month ago
We are seeking an experienced Service Delivery Manager to lead our client's project, supporting their Technology department. This is a fantastic opportunity to join Green Light, one of Australia's most successful and fastest-growing IT services businesses.
Job SummaryThe ideal candidate will have extensive experience in SIAM and/or ITIL frameworks with a deep understanding of change management in a multi-tenanted ICT environment. Key responsibilities include leading and managing the ICT operational change process under Service Integration and Management (SIAM) or ITIL frameworks, ensuring seamless coordination and communication across multiple IT vendors.
Key Responsibilities:- Lead and manage the ICT operational change process under Service Integration and Management (SIAM) or ITIL frameworks.
- Ensure seamless coordination and communication across multiple IT vendors in a multi-tenanted environment.
- Collaborate with internal and external stakeholders to facilitate smooth change implementations while minimizing risk and disruption.
- Monitor and improve change management workflows to ensure they align with service level agreements (SLAs) and key performance indicators (KPIs).
This role offers a competitive salary between $120,000 - $150,000 per annum, depending on experience. As a valued member of our team, you can expect a comprehensive benefits package, including opportunities for professional development and growth within the company.
In this exciting opportunity, you will be part of a dynamic and fast-paced team, working closely with government or large enterprise organizations. If you are a motivated and experienced Service Delivery Manager looking for a new challenge, please apply now or contact us for a confidential discussion.
