Operational Visionary

2 weeks ago

Perth, Western Australia beBeeLeadership Full time $94,320 - $122,920
Job Title: Senior Operational Leader

The Department for Work and Pensions is responsible for welfare, pensions, and child maintenance policy.

This role will be at the heart of operational delivery with a proud aim to improve people's day-to-day lives by helping build financial resilience and a more secure and prosperous future.

  • This job would be ideal for people who have a passion for public service.
  • Strong leadership skills in an operational environment are required.

We are looking for transformational leaders – inspiring colleagues through difficult situations, setting high standards for leadership, and building high-performing teams.

A candidate pack is attached to the advert. Please read this pack thoroughly as it contains further information relating to the application process.

Visionary Leadership Roles Include:

Customer Service Excellence
  • Lead and support multiple Jobcentres, coaching local leaders to deliver exceptional customer service.
  • Use data and feedback from customers and colleagues to monitor performance and share best practices across teams and with senior leaders.
  • Work with partners and employers to improve services and meet customer needs.
  • Create an inclusive workplace, encouraging staff development, innovation, and valuing diverse perspectives.
Business Development Expert
  • Lead and coordinate planning across the District ensuring activities are aligned with Scotland's priorities and delivered accurately and on time.
  • Champion colleague engagement and culture, supporting and coaching leaders to help teams feel informed, valued, and connected.
  • Deliver clear, tailored communications and share best practices to drive innovation, efficiency, and a strong team identity.
  • Support performance and resource planning, using governance and reporting structures to coach teams, monitor progress, and guide improvement.
Employer Partnerships Specialist
  • Build strong, effective relationships with employers, acting as an ambassador for the DWP employer offer and agenda.
  • Proactively seek new opportunities, using labour market insights to identify and develop partnerships that support customer needs and enable employability.
  • Align employer engagement with DWP policies and government priorities to support business delivery.
  • Partner with senior leaders, challenging and supporting their delivery to ensure employer engagement is embedded across the business.

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