Innovative Solutions Architect

3 days ago

NewcastleMaitland, Australia beBeeAnalyst Full time $120,000 - $140,000
Technical Product Analyst Role

Are you passionate about delivering smart, impactful technology for contact centres?

We're looking for a skilled professional to bridge the gap between operational needs and technical solutions.

Job Description:

This role involves collaborating with engineering, operations, and product teams to define and deliver agent tool enhancements.

As a key member of our team, you will translate complex business needs into actionable technical stories and user requirements.

You will use data to support decision-making, platform optimisation, and performance improvement.

  • Collaborate with cross-functional teams to drive innovation and results.
  • Develop and maintain technical knowledge to stay ahead in the industry.
Required Skills and Qualifications:
  • 2+ years in contact centre tech or operations, ideally with Amazon Connect.
  • Strong skills in documenting user requirements and analysing data.
  • Experience working in agile environments and collaborating cross-functionally.
  • A natural communicator with a knack for solving problems and influencing change.
Benefits:
  • Flexible working environment.
  • 50% discount on employee health insurance + 35% off travel insurance.
  • The opportunity to give back to the community through paid leave for volunteering.
Others:

We are committed to creating an accessible recruitment process and employment experience. We encourage diversity and inclusion in our workplace.

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