Test Operations Specialist

3 weeks ago


Brisbane, Queensland, Australia Pearson Full time

Pearson VUE is the global leader in delivering high-stakes exams to professionals and industries through its worldwide network of test centers.

As a Test Administrator, you will be responsible for providing exceptional customer service and maintaining a secure exam delivery environment. You will comply with all testing procedures and strictly adhere to company policies.

The ideal candidate demonstrates teamwork and has availability to work a variety of shifts across weekdays and weekends. Our operating hours are between 7am and 11pm, and you must be flexible to work a range of morning and evening shifts.

This is a casual position, and you will be required to perform light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination.

We offer an attractive pay rate of $30 per hour for this role.

Key responsibilities include:

  • Providing exceptional customer service
  • Maintaining a secure exam delivery environment
  • Complying with testing procedures
  • Verifying candidates' identification
  • Explaining exam procedures
  • Troubleshooting technical issues
  • Escalating policy breaches

Requirements include:

  • A high school diploma or equivalent
  • 1-year customer service experience (preferably)
  • Experience in proctoring or invigilating exams (highly desirable)
  • Beginner to intermediate experience in Microsoft Office
  • Ability to sit for long periods and lift up to 10 kilograms independently

CORE COMPETENCIES:

  • Detail Oriented
  • Communication Skills
  • Problem Solving
  • Customer Focus
  • Ethics and Value

Pearson values diversity, equity, and inclusion and promotes a culture where differences are embraced and opportunities are accessible.



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