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Early Childhood Experience Manager
2 weeks ago
At the forefront of early childhood education, we are committed to providing a supportive environment for families and services across QLD, NSW, and VIC. As our Experience Manager, you will play a pivotal role in building meaningful relationships and delivering exceptional results.
Key Responsibilities:- Ensure seamless enrolment experiences through effective system management and compliance
- Maintain open communication channels with families and services via regular phone calls and email updates
- Provide expert support on complex queries, payment breakdowns, and funding claims
- Analyse enrolment data and feedback to drive improvements in occupancy and family satisfaction
- Collaborate on initiatives that enhance the onboarding journey from initial contact to first day
- Drive continuous improvement through workflow design and stakeholder engagement
We seek an accomplished professional with expertise in systems, spreadsheets, and data analysis. Our ideal candidate is someone who:
- Thrives in fast-paced environments with multiple priorities
- Exhibits excellent customer service skills and a solutions-focused approach
- Has a strong understanding of CCS, ACCS, ISS, and Kindy funding models
- Demonstrates ability to juggle administrative tasks, reporting, and relationship-building
- Brings experience in the early learning sector
- Possesses a passion for driving positive change
