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IT Support Specialist
2 weeks ago
We are seeking an experienced Application Support Specialist for an initial 6-month contract with Peoplebank. This role is ideal for individuals who have a strong background in Business Logic Engines, Document Management Systems, and Email Processing Automation.
Key Responsibilities:
Diagnose application errors, identify root causes, and provide timely solutions via phone or ticketing systems.
Actively monitor system logs, detect potential issues, and proactively resolve performance bottlenecks to minimize downtime.
Work closely with developers to identify and resolve application bugs, provide feedback on user experience, and report system issues.
Manage user access, adhere to security protocols, and ensure compliance with relevant regulations.
Required Skills:
Business Logic Engines (IBM Business Automation Manager, Tibco iProcess)
Document Management Systems (OpenText Integrated Document Management)/Document Capture/OCR (OpenText Capture Centre)
Email Processing Automation (Automatic Email Manager)
Java Application Hosting (Tomcat)
Extract Transform Load (ETL) Solutions (IBM DataStage)
About the Role
This Application Support Specialist position offers a fantastic work environment and opportunities for professional growth. If you are interested in this opportunity, please review the job description below.
Responsibilities and Requirements:
The successful candidate will be responsible for providing high-quality support to our clients, ensuring that their applications run smoothly and efficiently. Key responsibilities include:
Troubleshooting and resolving application errors in a timely manner
Collaborating with developers to identify and resolve application bugs
Providing feedback on user experience and reporting system issues
Managing user access and adhering to security protocols
Requirements for this role include:
Strong background in Business Logic Engines, Document Management Systems, and Email Processing Automation
Experience with Java Application Hosting and ETL Solutions
Excellent communication and problem-solving skills
Ability to work independently and collaboratively as part of a team
About Us
Peoplebank is a reputable recruitment agency specializing in IT and engineering recruitment. We pride ourselves on delivering exceptional service to our clients and candidates. If you are looking for a new challenge, please review our current job listings and apply today.
