Superloop Customer Service Expert

2 weeks ago


Adelaide, South Australia Superloop Full time
Customer Service Representative Opportunity at Superloop

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Superloop. As a key member of our customer experience team, you will play a critical role in delivering exceptional service to our growing Home Broadband customers.

About the Role:

  • Provide technical guidance and resolution to customers on sales, billing, technical support, installation, and provisioning requests.
  • Communicate effectively with customers, prioritizing and actioning queries in a timely manner.
  • Work collaboratively with the team to resolve technical and maintenance requests.
  • Manage and resolve customer billing queries by liaising with sales and technical staff.
  • Deliver an excellent customer experience by demonstrating high levels of technical knowledge and positive interaction.

About You:

  • You are a highly empathetic and curious learner with previous experience in customer service or client-facing roles.
  • You possess strong written and verbal communication skills, with the ability to build and maintain both internal and external relationships.
  • You have a technical understanding and can resolve complex issues.
  • You are proficient in conducting professional communication with customers, adhering to etiquette and resolving matters appropriately.

What We Offer:

  • A competitive salary of $65,000 - $80,000 per annum, depending on experience.
  • A fun and relaxed work environment, with flexible working options and WFH arrangements.
  • A platform for growth and development across the organization.
  • A commitment to diversity and inclusion, with opportunities to contribute to our inclusive workplace culture.

Join Our Team:

At Superloop, we value teamwork, diversity, and innovation. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



  • Adelaide, South Australia Superloop Full time

    About the RoleWe are seeking a highly skilled and empathetic Customer Service Representative to join our team at Superloop.As a key member of our customer-facing team, you will be responsible for providing exceptional technical guidance and support to our growing Home Broadband customers.Key responsibilities include:Responding to customer inquiries and...


  • Adelaide, South Australia Superloop Full time

    At Superloop, we're looking for a talented Customer Service Representative to join our team.Key Responsibilities:Provide exceptional customer service by addressing customer queries in relation to sales, billing, technical support, installation, and provisioning requests.Communicate effectively with customers, prioritizing and actioning queries in a timely...


  • Adelaide, South Australia Superloop Full time

    Customer Service RepresentativeAt Superloop, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will play a critical role in providing high-quality customer service to our growing Home Broadband customers.Responsibilities:Answer customer queries in relation to sales, billing, technical...


  • Adelaide, South Australia Superloop Full time

    About UsAt Superloop, we're passionate about delivering better internet experiences to Australian homes and businesses. As a key player in the industry, we're committed to innovation and customer satisfaction.Job SummaryWe're seeking a highly skilled CUSTOMER SERVICE REPRESENTATIVE to join our team. As a Customer Service Representative, you'll play a...


  • Adelaide, South Australia Superloop Full time

    About UsAt Superloop, our purpose is to empower Australian homes and businesses with seamless internet connectivity. We pride ourselves on delivering exceptional customer experiences through our Infrastructure-on-Demand platform.


  • Adelaide, South Australia Superloop Full time

    Company OverviewSuperloop is a leading provider of internet services in Australia, enabling better connectivity for homes and businesses through its Infrastructure-on-Demand platform.With a strong presence in the market, Superloop operates in three segments: consumer connectivity, business network and security solutions, and wholesale connectivity.We pride...


  • Adelaide, South Australia Superloop Full time

    Job DescriptionAt Superloop, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in providing technical guidance and resolution to our growing Home Broadband customers.About the RoleWe're seeking a highly empathetic and curious learner to join our team. If you have previous experience...


  • Adelaide, South Australia Superloop Full time

    About SuperloopSuperloop is a pioneering telecommunications company founded in 2014 and listed on the ASX since 2015. We empower Australian homes and businesses with better internet connectivity, leveraging our Infrastructure-on-Demand platform.We operate in three key segments: consumer connectivity, business network solutions, and wholesale connectivity....


  • Adelaide, South Australia Superloop Full time

    Superloop is a leading provider of high-quality internet services to Australian homes and businesses.As a Telecommunications Customer Experience Specialist, you will play a crucial role in delivering exceptional customer experiences through technical guidance and resolution.The successful candidate will have the opportunity to work with our growing Home...


  • Adelaide, South Australia Superloop Full time

    Job DescriptionBusiness Unit OverviewThe Consumer unit is the face of our retail brand, dedicated to delivering on our customer promise: super-fast, super-reliable, and super-easy internet access for all Australian homes. As a part of the Consumer unit, you will bring together systems, processes, and people to deliver this experience across customer...


  • Adelaide, South Australia Superloop Full time

    Job SummarySuperloop is seeking a skilled Customer Resolutions Representative to join our team. As a key member of our Consumer unit, you will play a crucial role in delivering exceptional customer experiences through effective issue resolution and complaint management.Key ResponsibilitiesRespond to and resolve escalated complaints within agreed...


  • Adelaide, South Australia Vinidex Pty Ltd (Australia) Full time

    Vinidex, a member of the Aliaxis group, is a global leader in manufacturing and distribution of fluid handling solutions. As Australia's foremost environmentally conscious manufacturer and supplier of quality PVC pipe, PE pipe and PP pipe systems and solutions for the transportation of fluid, data, and energy.The company has state-based manufacturing sites...

  • Optical Dispenser

    3 weeks ago


    Adelaide, South Australia National Pharmacies Full time

    Role SummaryAs an Optical Dispenser at National Pharmacies, you will play a critical role in delivering exceptional customer service and providing expert advice on optical products. You will be responsible for ensuring our optical stores are beautifully presented and well-stocked, creating a welcoming environment for our customers.Key ResponsibilitiesProvide...

  • Optical Dispenser

    4 weeks ago


    Adelaide, South Australia National Pharmacies Full time

    Optical Dispenser Role OverviewWe are seeking a dedicated Optical Dispenser to join our Adelaide Optical team. As an Optical Dispenser, you will play a critical role in enabling us to deliver exceptional customer service and provide expert advice to our customers.Key ResponsibilitiesProvide outstanding customer service and consult with customers to ensure...

  • Optical Dispenser

    4 weeks ago


    Adelaide, South Australia National Pharmacies Full time

    About the RoleWe are seeking a dedicated Casual Optical Dispenser to join our Norwood Optical team at National Pharmacies. As an Optical Dispenser, you will play a critical role in enabling us to deliver exceptional customer service and provide expert advice to our customers.Key ResponsibilitiesProvide outstanding customer service and consult with customers...


  • Adelaide, South Australia Superloop Full time

    About the RoleWe are seeking a highly skilled Help Desk Support Specialist to join our team. As a key member of our customer support team, you will play a critical role in delivering exceptional customer experiences and ensuring the highest level of technical knowledge.


  • Adelaide, South Australia REO Group Full time

    About the Role:Fleet Complete is seeking a Customer Success Specialist to join our team. This key role will serve as the main point of contact for clients during the onboarding process and throughout the customer life cycle.Responsibilities:Act as the primary contact for clients post-sale to implement solutions effectively.Manage the onboarding experience...


  • Adelaide, South Australia Beaumont Tiles Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Beaumont Tiles. As a key member of our sales team, you will be responsible for providing exceptional customer service and advice in a high-end retail environment.Key Responsibilities:Engage with customers, interior designers, architects, and builders to provide...


  • Adelaide, South Australia National Pharmacies Full time

    National Pharmacies: A Leader in Community Pharmacy We are a reputable pharmacy chain committed to delivering exceptional customer service and providing expert advice on health and beauty products. Our team of skilled Beauty Experts and Customer Advisors play a critical role in helping our customers achieve their wellness goals. About the Role: We are...


  • Adelaide, South Australia National Pharmacies Full time

    Company OverviewAt National Pharmacies, we strive to excel through our core values - Care, Communicate, Collaborate and Celebrate. Our commitment to exceptional customer service and dedication to enabling health and inspiring wellness sets us apart.About the RoleWe are seeking a skilled Casual Optical Dispenser to join our Norwood Optical team. As an Optical...