Technical Systems Specialist

1 day ago

Australia beBeeIct Full time $62,000 - $97,000
Job Title:

Ict Support Technician

About the Role:

This position is a vital component of our operations, providing essential technical assistance to various stakeholders. As a key member of our team, you will be at the forefront of managing and supporting our users' technical issues.

Key Responsibilities:

  • Provide helpdesk support for all users, including administrative staff, teaching staff, and students as required.

  • Assist in troubleshooting and resolving IT issues in a timely and efficient manner.

  • Maintain accurate records of hardware and software assets.

  • Offer real-time in-classroom support when necessary.

  • Assist with installing, upgrading, and maintaining ICT resources, including hardware, software, and physical infrastructure.

  • Support the deployment of new technologies, software installation, and deployment tasks.

  • Assist in the maintenance of technical procedure documentation.

  • Maintain equipment in a clean and organized state.

  • Monitor classroom sets of laptops/iPads when necessary.

  • Monitor desktops, printers, laptops, iPads, etc., for operational failure.

  • Assist with deploying and managing new portable devices, including Windows laptops and Apple iPads.

  • Support the management of the Jamf MDM system for Apple devices throughout the College.

  • Support the management of Apple School Manager & Wonde EduSync products for Apple Devices throughout the College.

Requirements:

  • A relevant information technology (or equivalent) diploma is highly desirable.

  • Exceptional communication and interpersonal skills to engage professionally and uphold Trinity College Values.

  • A customer-focused individual who enjoys supporting diverse educational communities.

  • Exceptional attention to detail with a conscientious approach to managing multiple complex tasks.

  • Experience, confidence, and patience working with users of all skill levels.

  • Experience in providing helpdesk and IT system support services.

  • Knowledge of Microsoft Windows 10/11 and current Windows server OS.

  • Experience with Microsoft Office 365.

  • Understanding of Azure AD and associated services.

  • Experience with Apple School Manager or Apple Business Manager.

  • Commitment to continuing professional development.

  • A strong sense of judgment and discretion with a commitment to confidentiality and integrity principles.

  • Able to work flexibly out of hours to accommodate college needs and during school holidays.

  • All Trinity College Staff must comply with the College's Child Safe Policy and adhere to the Child Safety Code of Conduct.

Desirable Skills:

  • Jamf or similar MDM certifications.

  • Microsoft or Apple certifications.

  • Previous experience working in an educational environment is highly desirable.

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