ICT Service Designer
6 days ago
Service Design Opportunity
Talent International is partnering with a large government organization to source an experienced ICT Service Designer. The successful candidate will be responsible for developing and designing ICT service models that align with business requirements and strategic goals.
Key Responsibilities
* Develop and design ICT service models that meet business needs and strategic objectives
* Create and document service design blueprints, including process flows, service interfaces, and user interactions
* Collaborate with stakeholders, users, and technical teams to gather requirements and understand service needs
* Apply user-centered design principles to create services that enhance user experience and satisfaction
* Design and implement service enhancements to address performance issues, user feedback, and changing business needs
* Communicate service design concepts and solutions to technical and non-technical stakeholders
* Define and monitor service performance metrics to ensure services meet defined goals and user expectations
Requirements
* Strong understanding of service design principles and methodologies
* Excellent communication and collaboration skills
* Ability to work in a hybrid environment
If you are interested in this role, please submit your CV in Word format only by clicking the "APPLY NOW" button below.
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