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ICT Support Specialist

2 months ago

Brisbane, Queensland, Australia Ignite Recruitment Full time

Job Summary:

We are seeking a highly skilled and dedicated ICT Support Specialist to join our team at Ignite Recruitment. As an ICT Support Specialist, you will be responsible for providing exceptional technical support to our clients and ensuring seamless use of business systems and IT.

Key Responsibilities:

  • IT Service Desk Management: Oversee and manage the IT Service Desk, ensuring efficient and effective support for all users.
  • User Support: Provide technical support to end users, resolving issues and ensuring seamless use of business systems and IT.
  • Basic Administration: Perform basic administrative tasks related to business applications and systems, maintaining optimal performance and user satisfaction.
  • Collaborative Engagement: Work closely with our team to achieve strategic goals and desired outcomes.

Qualifications and Skills:

  • Experience: Proven experience in IT Support, User Support, or Customer Service.
  • Autonomy: Ability to work independently, take accountability for tasks, and organize workflows effectively.
  • Technical Proficiency: Experience with Azure, Entra ID, and Active Directory.
  • Hardware Support: Skilled in providing support for laptops, iOS devices, and basic hardware issues.
  • Citizenship: Must be an Australian Citizen.