Gaming Facility Manager

1 week ago

Eastern Suburbs, Australia Frontline Recruitment Full time
Job Description

We are seeking an experienced Gaming Facility Manager to join our team at Frontline Recruitment. In this role, you will be responsible for overseeing the gaming room, maintaining compliance with regulations, and providing excellent customer service to guests.

  • Supervise and manage gaming within the establishment, ensuring adherence to all relevant regulations and guidelines.
  • Monitor and maintain gaming equipment and facilities to ensure a safe and enjoyable environment for patrons.
  • Train, schedule, and support gaming staff to deliver outstanding customer service.
  • Assist the Venue Manager in daily operations, including overseeing the dining area, bar, and other guest-related activities.
  • Collaborate with the marketing team to develop and execute promotions and events to attract new gaming customers.
  • Handle customer inquiries, complaints, and feedback promptly and professionally.
  • Uphold the highest standards of hospitality and enforce policies to guarantee guest satisfaction and safety.
  • Maintain accurate records of gaming activities, financial transactions, and compliance documentation.
  • Support the Venue Manager in maintaining inventory and ordering supplies as needed.
  • Demonstrate a proactive approach to problem-solving and conflict resolution.

Requirements:

  • Proven experience in managing gaming facilities or equivalent gaming experience.
  • Must possess all required licenses (RSA, RSG+ Mods). Must be familiar with local regulations and laws related to gaming activities.
  • Strong leadership and communication skills to effectively manage staff and interact with guests.
  • Excellent organisational and multitasking abilities to handle various responsibilities efficiently.
  • A customer-focused mindset with a dedication to providing exceptional service.

Why work with us?

At Frontline Recruitment, we offer a dynamic and supportive work environment. As a valued member of our team, you will have the opportunity to work with a well-established company and contribute to the success of our business.

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