Digital Strategy Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeDigital Full time $90,000 - $140,000
Job Description

Drive a best-in-class Digital Banking capability for a customer-owned bank.

Fantastic opportunity to drive the crucial Digital Services journey of a customer-owned bank. Develop a digital strategy that empowers customers to self-serve online and in-app with digital onboarding of products and services via straight-through processing and digital acceptance.

Deliver an outstanding Digital Banking experience deepening relationships and showcasing customer-owned banking benefits.

Ensure seamless, high-quality, modern, and consistent user experiences across all digital channels.

  • Provide technical and strategic leadership to the Digital team.
  • Collaborate with key stakeholders for the development of the digital banking roadmap.
  • Lead the Digital Banking Customer Journey and Experiences Team.
  • Develop reporting and performance metrics for digital banking services.
  • Monitor digital services to ensure performance against key metrics.
  • Lead product discovery activities for digital channels showcasing new features and ideas.
  • Ensure the successful implementation of digital changes and software releases.
  • Collaborate with stakeholders to identify opportunities for process improvements.
  • Increase customer satisfaction ratings.
  • Increase usage of digital channels.
  • Improve customer onboarding experience – onboard customers in seconds/minutes.
  • Develop new digital services for customers to perform all transactions and services via digital channels.

Key Responsibilities:

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