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Apprentice and Trainee Admissions Officer

2 months ago

Docklands, Victoria, Australia Bendigo Kangan Institute Full time
About the Role

The Apprentice and Trainee Admissions Officer is a key position within our institution, responsible for ensuring the smooth enrolment process for apprentices and trainee students. This role requires strong administrative skills, attention to detail, and excellent customer service abilities.

Key Responsibilities
  • Process student applications and admissions, ensuring accurate and timely recording in our Student Management Systems.
  • Provide guidance and support to prospective apprentices and students throughout the application process.
  • Conduct eligibility assessments and pre-enrolment interviews to ensure students meet the necessary requirements.
  • Manage administrative tasks, including daily absenteeism notifications and processing enrolments.
  • Act as an Authorised Enrolment delegate, making informed decisions on student applications.
Requirements
  • A relevant certificate-level qualification or equivalent combination of experience and training in customer service and administration.
  • Knowledge of standards and guidelines regarding apprenticeships, traineeships, and work-placed student training.
  • Experience in administering apprenticeships and traineeships, including modes of training delivery and roles of employers and training providers.
  • Exceptional customer service skills and ability to maintain confidential customer files.
  • Desirable: experience in an educational environment.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional development and growth.
  • A range of benefits, including free onsite parking and access to our Fitness Passport Program.
  • A commitment to building a diverse and inclusive workforce.