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**Operational Efficiency Manager**
2 months ago
Job Summary
We are seeking a highly skilled Operational Efficiency Manager to join our team at Ignite Recruitment. As a key member of our organization, you will play a pivotal role in driving operational efficiency and success within our company.
Key Responsibilities
- Maintain regular contact with existing clients to ensure exceptional customer service and satisfaction.
- Schedule and coordinate all routine and emergency work to ensure timely and efficient delivery of services.
- Manage the boiler maintenance contract master list to ensure services are delivered in accordance with contract frequency.
- Renew and quote maintenance contracts to ensure optimal service delivery.
- Liaise with the Service Supervisor and Pressure Vessel Inspector to schedule technicians and ensure technical assistance is provided as needed.
- Liaise with clients to schedule technicians for site visits and ensure seamless service delivery.
- Monitor and maintain spare parts inventory levels to ensure optimal service delivery.
- Utilize JMS for all procurement and job raising to ensure efficient and effective service delivery.
- Participate in the planning, development, implementation, and support of operational activities to drive business growth and success.
Requirements
- Proficiency in Microsoft Word, Excel, and Outlook to ensure effective communication and data management.
- Attention to detail and accuracy to ensure high-quality service delivery.
- Professional presentation and excellent verbal and written communication skills to ensure effective client interaction.
- Excellent organizational and time management skills to ensure efficient service delivery.
- Excellent customer service and negotiation skills to ensure client satisfaction and loyalty.
- Previous experience in service or maintenance coordination to ensure effective service delivery.
- Knowledge of spare parts inventory management to ensure optimal service delivery.
- Previous experience in customer contact to ensure exceptional client service.
- Previous experience in the boiler industry to ensure in-depth knowledge and expertise.
Benefits
- Competitive salary and benefits package, including a company vehicle.