Cloud Solutions Leader

1 week ago


Melbourne, Victoria, Australia Microsoft Full time

At Microsoft, we are seeking a highly experienced Cloud Solutions Leader to drive customer cloud adoption and success.

Company Overview

As a leader in the technology industry, Microsoft is dedicated to empowering every person and organization on the planet to achieve more. Our mission is to make it easier for people to do what they love.

Estimated Salary

We offer a competitive salary of $120,000 - $180,000 per year, depending on experience and location.

Job Description

The Customer Success Account Manager plays a crucial role in managing and orchestrating delivery activities within high-profile accounts. This includes customer success, support, and transformation activities across the free-to-fee spectrum.

Key Responsibilities

  • Create customer value by accelerating cloud consumption/usage, supportability, and influence upsell
  • Deliver an easy and connected experience and build trust through customer centricity
  • Improve customer experience with technical intensity and actioning customer feedback
  • Orchestrate collaboration across the Customer Success Unit to drive better customer outcomes through cross-cloud solutions delivering on the One Microsoft value
  • Lead overall Delivery Governance across the account, working in partnership with the MS Account team and the customers Executive stakeholders

Required Skills and Qualifications

  • Over Fifteen years of experience managing the delivery of innovative IT solutions that demonstrate measurable impact on business outcomes
  • Demonstrated ability to develop and maintain effective long-term relationships at all levels in a customer organisation
  • Broad understanding of Microsoft technologies and industry megatrends including Cloud strategies
  • Strong Program and Project Management skills including experience with adoption/change management and Benefits realisation
  • Solid understanding of service management and operations management
  • Portfolio management and account planning
  • Influencing skills
  • Experience in people and process capability improvement
  • Strategic and analytical thinker with an eye for detail
  • Degree or equivalent in a relevant discipline
  • Strong written and verbal communication skills
  • Financial Services Industry experience (Banking preferred)

Benefits

  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

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