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Career Opportunity
3 weeks ago
Unlock Your Potential as a Contact Centre Consultant
Job Description:
- Provide exceptional customer service, resolving queries and issues in a timely and professional manner.
- Manage customer interactions via various channels, including phone, email, and social media.
- Identify opportunities to upsell and cross-sell bank products and services, contributing to business growth.
Required Skills & Qualifications:
- Proven track record of delivering excellent customer service, with a strong focus on empathy and understanding.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds.
- Ability to work effectively under pressure, prioritizing tasks and managing multiple conversations simultaneously.
What We Offer:
- Competitive salary and benefits package, including flexible working arrangements and career development opportunities.
- Access to a range of wellbeing programs and resources, supporting physical and mental health.
- Opportunities for career growth and advancement, with a focus on employee development and success.
