Client Relations Manager

8 hours ago

Adelaide, South Australia beBeeClientRelations Full time $50,000 - $60,000
Job Title: Client Relations ManagerJob Description:The ideal candidate will have 2-3 years of experience in recruitment and compliance, as well as managing client inquiries, consultations, and onboarding. A sound knowledge of Home Care Package and NDIS is essential.Required Skills and Qualifications:
  • Recruitment: Develop and implement effective recruitment strategies, screen, interview, and onboard new staff members, maintain an active pipeline of potential candidates.
  • Compliance: Ensure all operations comply with relevant laws and regulations, monitor and update company policies and procedures, conduct regular audits and risk assessments.
  • Communication with Clients: Serve as the primary point of contact for day-to-day client inquiries and issues, foster strong relationships with clients through effective communication and problem-solving, ensure client satisfaction and address concerns promptly.
  • Staff Orientation: Provide ongoing training and development opportunities, ensure staff are well-versed in company policies and procedures, oversee the reporting and management of incidents, ensure compliance with incident management protocols, conduct investigations and implement corrective actions.
  • Marketing Assistance: Support marketing initiatives and campaigns, assist with social media management and content creation, help coordinate marketing events and activities.
  • Scheduling: Coordinate schedules for staff and client appointments, manage calendar entries and ensure efficient scheduling practices.
  • Day-to-Day Administrative Tasks: Manage office supplies and inventory, maintain accurate records and documentation, provide administrative support to various departments as needed, providing 'on-call' services on rotation after hours, on the weekends, and on public holidays.
Benefits:

This role offers a unique opportunity to work in a dynamic environment and contribute to the growth and success of our organization. You will have the chance to develop your skills and expertise, work with a talented team, and make a real difference in the lives of our clients.

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