Train Operations Manager

2 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $40,000 - $70,000
About the Role

This is an exceptional opportunity to launch your career in a dynamic and fast-paced environment. As a Service Delivery Coordinator, you will be trained to monitor, manage, and deliver services, working within a team to ensure all our services run safely on time and efficiently.

This role requires an individual with a proactive attitude, willing to take the time to learn how the industry operates, while working in a setting where each day brings new challenges.

You will also need to have the flexibility to work a rotating 12-hour shift roster which will include working day and night shifts along with weekends for the first couple of months whilst in training, then move into a casual roster working ad hoc shifts (including weekends when required) and assisting with leave coverage for the business.

Key Responsibilities Include
  • Acting as the first point of contact for all stakeholders in your area of operations – train crew, network, maintenance, operations and more.
  • Entry of detailed and quality data into our transport and labour management systems.
  • Directing the movement of our crews across your area to minimise crew travel in cars while ensuring minimal delay to our services.
  • Identifying incidents and events that would cause our services to go off plan, and finding the quickest and most efficient way to manage the disruption and return to the plan.
  • Commitment to providing exceptional customer service; building strong working relationships with all customers (internal and external).
About You

We are seeking candidates with a positive outlook and a keen desire to enter this field, eager to absorb comprehensive training and knowledge to launch their careers. Ideal applicants will be acknowledged team players with a solid background in customer-facing roles and thrive in a setting where each day brings new challenges.

You will also possess creative problem-solving skills and the ability to address issues effectively under pressure.

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