Restaurant Operations Manager

6 days ago

Ringwood East, Victoria, Australia TGI Fridays Full time

Born in New York City in 1965, TGI FRIDAYS is the world's largest full-service casual dining restaurant group with almost 1,000 restaurants in 61 countries.

We are seeking a Restaurant Operations Manager to join our team at TGI Friday's restaurant.

The ideal candidate will be a passionate and experienced leader responsible for the Front of House operations in our fast-paced brand.

  • As a key part of TGI Friday's management team, you will be focused on developing your team and delivering quality service to Friday's standards.
  • We are looking for a motivated and hands-on leader who has a passion for great quality food and cocktails.
  • You will be responsible for managing up to 30 staff, including training, rostering and on shift management.

Your key responsibilities will include:

  • Overall management of the FOH operational facets of the business.
  • Adherence to and auditing of OH&S and Food Hygiene procedures.
  • Identifying opportunities to build sales and revenue whilst controlling costs.
  • Ensuring superior service and quality to ensure delivery of outstanding guest experiences.
  • Drive a positive working environment and lead by example as a senior restaurant leader.

About you

  • Demonstrated hospitality experience within a high volume restaurant environment.
  • Qualifications in Hospitality is preferred; however, not essential.
  • Proven management experience with outstanding leadership capability and customer service focus.
  • Can-do attitude with the ability to act efficiently and resiliently.
  • Drive to create a supportive culture that motivates and develops your team.

We offer a comprehensive 'Manager in Training program which will provide you with all the tools you need to succeed.

You will be invited to participate in the very generous TGI Friday's Australia Management Incentive Scheme, which allows for un-capped Profit Share Earning potential.

Opportunity to manage a brand new, highly regarded, community incorporated venue, with a large team.

All the tools that are necessary for you to run the business efficiently and effectively.

The large Support team from our Operations team, finance, IT, marketing, Customer Service, Development and People & Culture.

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