CRM Transformation Expert

2 weeks ago


Sydney, New South Wales, Australia Pyramid Global Technologies Full time

About the Role

We are seeking a highly skilled CRM Architect to join our team at Pyramid Global Technologies.

Key Responsibilities

  • Design and implement CRM transformation programs and new applications
  • Lead major projects cutting across CRM systems, ensuring seamless integration and functionality
  • Collaborate with solution designers, developers, and testers to deliver high-quality CRM solutions
  • Work closely with customer architect teams and other stakeholders to ensure successful project outcomes
  • Develop and maintain technical and functional architectures for CRM products, such as Siebel and Salesforce
  • Integrate CRM systems with provisioning, middleware, and billing systems

Requirements

  • Proven experience as an Architect in CRM transformation programs and new applications
  • Expertise in CRM products and their technical and functional architectures
  • Strong collaboration and communication skills, with the ability to work effectively with cross-functional teams
  • Experience in CRM integration with provisioning, middleware, and billing systems
  • Telecom domain experience in CRM areas is highly desirable
  • Certification in TOGAF or other architecture-related certifications is a plus


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