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Front Office Leader

3 weeks ago

Adelaide, South Australia beBeeHospitality Part time

Job Description

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The role of Assistant Front Office Manager is a dynamic position that requires a natural leader with a passion for hospitality and operational excellence. The successful candidate will be responsible for leading the Front Office team, fostering a culture of ownership, teamwork, and guest-focused service.

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  • Lead and support the Front Office team to ensure smooth and efficient operations at all times.">
  • Coach, mentor, and empower team members to achieve their full potential.">
  • Monitor guest feedback and implement improvements to drive performance and enhance the guest experience.">
  • Manage daily shift operations, including check-in/out, guest communications, lobby management, and VIP arrivals.">
  • Respond promptly and professionally to guest concerns using Hilton's HEART model and Make It Right service recovery tools.">
  • Collaborate across departments to ensure a seamless and memorable stay for every guest.">
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Required Skills and Qualifications

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To succeed in this role, you will need:

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  • At least 2 years' experience in a Front Office leadership or supervisory role, preferably in a large, high-volume hotel.">
  • Fluency in English, with excellent communication skills for interacting with guests and team members both in person and over the phone.">
  • A qualification in hospitality or hotel management (preferred but not essential).">
  • Strong communication, coaching, and conflict-resolution skills.">
  • Proficiency with hotel property management systems (On Q experience advantageous).">
  • Ability to work under pressure, think on your feet, and make confident decisions.">
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Benefits

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Hilton offers a range of benefits to its employees, including:

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  • Team Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON.">
  • Monthly dry-cleaning allowance.">
  • Opportunities for career progression within our team.">
  • Excellent work environment and culture.">
  • Access to Hilton University training, offering more than 2500 learning programs.">
  • Career development planning and opportunities.">
  • 25-40% off Food and Beverages (subject to individual outlets).">
  • Annual Leave: 4 weeks in additional to public holiday allocation.">
  • Ongoing professional development training opportunities.">
  • Discounted Bupa health cover.">
  • Year-round recognition.">
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What Will It Be Like to Work for Hilton?

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Hilton is a global hospitality company that is dedicated to providing exceptional guest experiences across its global brands.

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We are committed to filling the earth with the light and warmth of hospitality, and our team members are at the heart of it all.

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About Us

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We are a leading global hospitality company that spans the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

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We offer remarkable hospitality experiences around the world every day.

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Our vision is to create unforgettable dining experiences, and we invite you to be a part of it.

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