Design and Research Coordinator
6 days ago
The Role
This role is focused on enabling efficient and effective research processes within our Design and Research function.
You will be responsible for:
- Optimizing research workflows with efficient tools, processes, and budget management.
- Partnering with cross-functional teams for consistent research practices and vendor management.
- Building and maintaining reporting and supporting research operations queries.
- Coordinating research logistics and managing full participant recruitment cycle and data.
- Maintaining participant panels and coordinating in-office testing as required.
- Handling multiple projects simultaneously, working with Research Operations peers to divide work and responsibilities.
Required Skills and Qualifications
- Experience in creating and managing customer panels for customer interviews.
- Ability to build educational material and user guides, facilitating training for designers, researchers, and wider business users to participate in research.
- Experience in establishing best practices for Research Operations and managing tools.
- Successful track record in managing cross-functional initiatives with many stakeholders within Research and outside, across different disciplines and business units.
- Experience in procurement and change processes, including negotiating scope and terms of business.
- Systems thinking with excellence in process analysis and a track record of improving processes as a team evolves, resulting in greater operational efficiency and team productivity.
- Ability to build simple reporting and dashboards for exec leaders, pulling in multiple data sources.
- Understanding of the Qualtrics technology and experience running usability labs or similar.
Why Choose Xero?
We offer a range of benefits, including generous paid leave, dedicated paid leave for physical and mental wellbeing, an Employee Assistance Program, health insurance, life insurance, income protection, wellbeing and sports programs, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human values.
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