High-Performance Database Solutions Engineer

3 weeks ago

Sydney, New South Wales, Australia MongoDB Full time

Estimated salary: $120,000 - $180,000 per year.

About MongoDB

MongoDB is a cutting-edge technology company that empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our mission is to enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.

Job Description

We are seeking an exceptional Technical Services Engineer to join our team in Sydney. As a Technical Services Engineer, you will use your exceptional problem-solving and customer service skills, along with your deep technical experience, to advise customers and solve their complex MongoDB problems. You will be an expert in the entire MongoDB ecosystem, including database server, drivers, cloud, and infrastructure. This role requires strong technical expertise, passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers.

You will work alongside our largest customers and partners, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You will be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You will advocate for customers' and partners' needs - working with our product management and development teams on their behalf. In addition, you will contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. Externally, you will work with many of MongoDB's top ISV partners and ensure excellence for our joint customers.

Required Skills and Qualifications
  • Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
  • Strong understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
  • Experience managing large-scale databases (e.g. RDBMS or NoSQL)
  • Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
  • Experience building and maintaining complex mission-critical production database systems
  • Ability to read and write code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc
  • Experience working with APIs and other application integration technologies
  • Broad awareness of customer workloads and use cases, including performance, availability, and scalability
  • Experience analyzing issues holistically, from the application tier through the database, down to the storage
  • Genuine desire to help people
  • Ability to think on your feet, remain calm under pressure, and solve problems in real-time
  • Desire and ability to rapidly learn a wide variety of new technical skills
  • Collaboration: Ability to work collaboratively amongst cross-functional teams (partner, sales, support, customer success, etc)
Success Measures
  • In 3 months, you'll have gained a deep understanding of MongoDB and its partner ecosystem. You will complete New Hire Training.
  • In 6 months, you will be comfortable working frontline with our customers and partners. You will also complete the MongoDB Certified DBA Associate exam.
  • In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently.

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