Ramp Operations Director

1 week ago

Brisbane, Queensland, Australia beBeeExcellence Full time $100,000 - $120,000
Operations Excellence Leader

This is an exciting opportunity to lead a dedicated team in delivering exceptional ramp operations. As a Domestic Operations Manager, you will be responsible for ensuring smooth day-to-day operations, where both employees and customers feel valued, supported, and recognised.

The successful candidate will have a focus on safety, compliance, and continuous improvement, driving operational excellence and championing efficiency to ensure world-class service delivery.

Key Responsibilities
  • Lead, coach, and develop supervisory teams to deliver safe, compliant, and efficient ground handling services.
  • Drive continuous improvement across service quality, safety, and operational performance.
  • Maintain strong relationships with airline partners, ensuring seamless service alignment.
  • Collaborate with internal stakeholders to ensure seamless operations across customer service and ramp functions.
  • Foster a positive and inclusive workplace culture, free from bullying, discrimination, and harassment.
  • Achieve operational KPIs including on-time performance, baggage handling, customer satisfaction, and compliance.
  • Ensure safe working practices through proactive OH&S leadership and risk management.
Requirements
  • Proven leadership experience in aviation or a similar fast-paced operational environment.
  • Strong background in ramp operations and supervisory functions.
  • Excellent organisational, decision-making, and problem-solving skills.
  • Sound knowledge of airline handling manuals, dangerous goods, and compliance requirements.
  • Skilled in managing emergency response procedures and maintaining security standards.
  • A collaborative leader who inspires, motivates, and develops teams to achieve excellence.
  • Composed under pressure with strong attention to detail and a continuous improvement mindset.
About the Role

This role offers the opportunity to work with a global leader in aviation services, providing Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually.

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