Retail Operations Manager

2 weeks ago


Mackay, Queensland, Australia The Body Shop International Limited Full time

About The Body Shop

The Body Shop is a pioneering cruelty-free beauty brand that has been empowering people and enriching the planet for over 40 years. As a global, multi-channel, and multi-brand cosmetics group, we are committed to generating positive economic, social, and environmental impact.

With our activist roots remaining a huge part of everything we do, from iconic window posters to vegetarian products, we're never afraid to stand up and speak the truth. We like to do things a little differently around here.

We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up.

Your Role

As a Retail Operations Manager - Beauty Expert, you will share responsibility with the Store Manager to drive the store and team to deliver retail excellence and strong sales results. You will coach the team to achieve exceptional customer service standards in partnership with the store manager.

Main Responsibilities

  • Oversight of store operations and commercial practices, front and back of house
  • Maintenance of harmony and efficiency on the shop floor
  • Development of consumer loyalty and awareness to build The Body Shop brand
  • Analysis of performance to help manage the commercial side of the store
  • Control and meeting of sales/performance targets

Requirements

We're looking for individuals with strong relationship skills, confident in coordinating between customers, the team, and the manager. Our ideal candidate should have full knowledge of the beauty market, our competitors, and passion and love for our products.

Talent Drivers

Collaborative Skills
Commerciality
Leadership
Personal Conduct
Purpose



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