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Technical Service Analyst
2 weeks ago
We are seeking a highly skilled Level 2 Service Desk Analyst to join our team at Secure Agility. As a key member of our technical support team, you will be responsible for providing timely and effective support to our customers.
About the CompanyWe are a provider of Professional Services, Managed Services, Cloud, Talent Management, and Procurement to both Public and Enterprise Customers across Australia.
Key Responsibilities- Resolve customer issues related to Windows 10, O365, Teams, AD, Exchange, and Windows Servers.
- Manage tickets and develop a knowledge base within the ITSM tool.
The ideal candidate will have demonstrated recent experience in a similar role with a Managed Services Provider and excellent customer service skills.
