Service Delivery Manager with EUC Expertise

2 weeks ago

Sydney, New South Wales, Australia Pyramid Global Technologies Full time
About the Role

We are seeking a highly skilled Service Delivery Manager with a strong background in EUC (End User Computing) to join our team at Pyramid Global Technologies.

This is a full-time position that requires a high level of organizational, communication, and customer management skills. The ideal candidate will have a minimum of 8-10 years of experience in EUC and desktop support, with a proven track record of delivering high-quality services to clients.

Key Responsibilities
  • Act as a subject matter expert (SME) for EUC services, reporting to the ICS Lead and responsible for delivering end-user services and support for devices used by end-users.
  • Provide backup support for Windows Lead, covering Windows/VMWare/Active Directory services.
  • Offer remote desktop support using Microsoft tools to provide desktop support services.
  • Build, modify, and roll out SOE images as required.
  • Ensure all desktops and laptops are protected with antivirus software.
  • Package and roll out applications using SCCM or equivalent tools.
Requirements
  • Excellent verbal and written communication skills, with the ability to interact with senior business stakeholders and internal delivery teams.
  • High energy levels, commitment, and drive, with a strong focus on delivering high-quality services.
  • Ability to effectively multi-task and prioritize tasks, with a strong attention to detail.
  • Proven track record of managing internal team escalations and ensuring SLA achievement for incidents, requests, and problems.
  • Experience with ITIL and Six Sigma methodologies is highly desirable.
What We Offer

As a Service Delivery Manager with EUC expertise, you will have the opportunity to work closely with internal and external stakeholders, including data center support teams, BPO support teams, and application support teams. You will be responsible for delivering high-quality services to clients, while also driving performance in individuals and teams.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional with a passion for delivering exceptional services, we encourage you to apply for this exciting opportunity.

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