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Parking Enforcement Officer
2 months ago
In this position, you will be part of the City's Community Safety and Regulation team, where your primary function is to facilitate community compliance with state legislation related to parking and local laws.
This is an outdoor, field-based role that requires you to issue penalty notices for parking infringements in the Geelong region, as well as provide education to the community and respond to complaints and queries regarding parking and local laws.
The role involves a significant component of weekend and after-hours work throughout the year.
Key Responsibilities:
- Facilitate Community Compliance: Actively ensure community compliance with all relevant legislation, acts, local laws, regulations, and policies associated with the department's functions.
- Issue Penalty Notices: Prepare and issue penalty notices and other necessary regulatory documentation.
- Liaise with the Community: Liaise with community members at all levels in relation to complaints, enquiries, tourist information, and statutory requirements (e.g., parking, local laws, etc.).
- Investigate and Follow Up: Investigate and follow up on enquiries related to offences against relevant local laws, acts, and regulations, and implement necessary remedial action.
- Maintenance and Servicing: Conduct minor repairs, maintenance, and servicing of parking meters and associated equipment in a proactive and responsive manner to ensure their effective operation.
About You
To be successful in this role, you will require previous experience in a customer service role, a high level of resilience, and the ability to interact with a range of different people.
We are looking for someone who is engaging, friendly, and confident in their abilities, as well as able to problem-solve and think on their feet.
You will need to be able to analyze situations, make decisions using sound judgment, and empathize with community members.
The role requires a high level of physical fitness, as you will be required to walk for extended periods.
Previous experience in a similar regulatory role is highly regarded.
Requirements:
- Previous experience in a customer service role.
- High level of resilience and ability to interact with a range of different people.
- Engaging, friendly, and confident in their abilities.
- Ability to problem-solve and think on their feet.
- High level of physical fitness.
