Customer Service Representative

2 weeks ago


Epping, Australia Great Southern Bank Full time

About Great Southern Bank

At Great Southern Bank, we're committed to making a positive impact on the lives of our customers and the communities we serve.

We're an Australian-owned bank that puts people first, offering a range of banking products and services that help our customers achieve their financial goals.

A Day in the Life of a Customer Service Specialist

As a Customer Service Specialist, you'll be the first point of contact for our customers and will play a critical role in delivering exceptional customer experiences.

You'll work closely with our customers to understand their needs and provide tailored solutions to meet their financial goals.

Your Key Responsibilities

  • Provide exceptional customer service and support through phone, email, and face-to-face interactions
  • Build strong relationships with our customers and understand their needs and preferences
  • Work collaboratively with our sales team to identify opportunities to cross-sell and upsell our products and services
  • Contribute to the development of new ideas and initiatives to improve customer satisfaction and loyalty

What You'll Need

To succeed in this role, you'll need:

  • A strong customer service focus and excellent communication skills
  • The ability to build rapport with customers and understand their needs and preferences
  • Strong problem-solving skills and the ability to think creatively
  • Excellent time management and organizational skills

Benefits

As a valued member of our team, you'll enjoy a range of benefits, including:

  • A competitive salary of $60,000 - $70,000 per annum, depending on experience
  • A comprehensive training program to help you develop your skills and knowledge
  • Ongoing support and coaching from our experienced team
  • A dynamic and supportive work environment

Why Work at Great Southern Bank?

We're a values-driven organization that's passionate about making a difference in the lives of our customers and the communities we serve.

We believe in empowering our people to be their best selves, and we offer a range of benefits and programs to support your career growth and wellbeing.



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